Privacy Policy

1. Introduction

Properties By Anish LTD (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and protect your information when you:

  • Visit our website

  • Make a booking

  • Submit an enquiry

  • Use our digital guest guidebooks

  • Communicate with us

  • Use any of our services

By using our services or website, you agree to the practices described in this policy.

2. Who We Are

Properties By Anish LTD
Premium serviced accommodation and property management services across the UK.

Website: Properties By Anish

For privacy-related enquiries, please contact:
Email: info@propertiesbyanish.co.uk

3. Information We Collect

We may collect and process the following information:

Guest & Booking Information

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Booking details

  • Check-in/check-out information

  • Guest communications

  • Vehicle registration details (where applicable)

Identity Verification Information

Where required for security or compliance purposes, we may collect:

  • Government-issued ID

  • Selfie verification

  • Proof of address

Payment Information

Payments are processed securely through third-party payment providers. We do not store full card details ourselves.

Website & Technical Information

  • IP address

  • Browser type

  • Device information

  • Website usage data

  • Cookies and analytics data

Property Management Enquiries

If you contact us regarding property management services, we may collect:

  • Name

  • Contact information

  • Property details

  • Enquiry history

4. How We Collect Information

We collect information through:

  • Direct bookings

  • Booking platforms

  • Contact forms

  • Pre-check-in systems

  • Digital guidebooks

  • Email, phone, and WhatsApp communication

  • Cookies and analytics tools

  • Property management enquiries

5. How We Use Your Information

We use your information to:

  • Manage and fulfil bookings

  • Provide check-in instructions and guest support

  • Process payments and deposits

  • Communicate during your stay

  • Maintain safety and security

  • Improve our services and website

  • Comply with legal obligations

  • Prevent fraud, damage, or misuse

  • Respond to property management enquiries

  • Send important booking-related updates

  • Send marketing communications where permitted under applicable law

6. Legal Basis for Processing

Under UK GDPR, we process personal data under the following lawful bases:

  • Contractual necessity

  • Legitimate interests

  • Legal obligations

  • Consent

Where appropriate, we rely on legitimate interests to communicate with previous guests and customers regarding similar services, including future stays, direct booking offers, promotions, and property updates.

7. Sharing Your Information

We may share information with trusted third parties where necessary to operate our business, including:

  • Booking platforms

  • Payment processors

  • Channel management systems

  • Cleaning and maintenance contractors

  • IT and software providers

  • Guest communication systems

  • Legal or regulatory authorities where required

We only share information necessary for the relevant service.

We do not sell personal data to third parties.

8. Data Storage & Security

We take reasonable technical and organisational measures to protect personal information from:

  • Unauthorised access

  • Loss

  • Misuse

  • Disclosure

  • Alteration

Access to personal information is limited to those who require it for operational purposes.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfil bookings and services

  • Meet legal, tax, insurance, or accounting obligations

  • Resolve disputes

  • Enforce agreements

10. Cookies

Our website may use cookies and similar technologies to:

  • Improve website performance

  • Analyse visitor behaviour

  • Enhance user experience

You can manage cookie preferences through your browser settings.

11. Marketing Communications

Where permitted under applicable law, we may contact previous guests and customers regarding similar services, including:

  • Future stays

  • Direct booking offers

  • Promotions

  • Property updates

  • Repeat guest discounts

  • Extension offers

We rely on legitimate interests and/or the “soft opt-in” provisions under applicable UK marketing laws where appropriate.

You may opt out of marketing communications at any time by:

  • Using the unsubscribe link included in emails

  • Contacting us directly at info@propertiesbyanish.co.uk

Where consent is required by law, we will request this before sending marketing communications.

12. Your Rights

Under UK data protection law, you may have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw consent

  • Request transfer of your data

To exercise any rights, please contact us directly.

You also have the right to lodge a complaint with the:

Information Commissioner’s Office (ICO)

13. International Data Transfers

Some third-party service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place to protect your information.

14. Third-Party Links

Our website or guidebooks may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page with the revised update date.

16. Contact Us

If you have any questions regardaing this Privacy Policy or your personal data, please contact:

Properties By Anish LTD
Email: info@propertiesbyanish.co.uk
Website: Properties By Anish